I think we all know it can be annoying when your pen runs out when you are writing down something important during a phone call. Maybe you are part of the 99% who then throw it away and get a new one? Not us. We take the opportunity to write to Bic for tech support on the matter.
Obviously, we had to type the letter of course. I won’t lie, I just spent 15 minutes on the Bic website to try and find an interest fact I could give you guys before getting into the awesomeness that is our letter. Do you know what I have found? There is literally nothing interesting about pen manufacturing. I’m hoping this means the guys at Bic will be chomping at the bit to get a chance to reply to our most recent letter, which is incredibly stupid.
Here is the letter (click to enlarge):
I have been using one of your products in my place of work and believe I have encountered a software glitch that I am unable to overcome. The product in question is a ball-point pen, in a yellowy-orange casing with “Bic” engraved on the side, which until recently dispensed blue ink upon contact with a surface.
This pen has been a faithful servant to me on a daily basis for almost 6 months now. I have tried to get your product to function again, but to no avail. Dan recommended that I “scribble” with it, but alas, this has not proven successful.
Since the pen has stopped working I have been unable to complete a multitude of tasks, putting me in very awkward situations. Yesterday I was asked to take a telephone number for another business – the gentleman read out the number but I was so embarrassed I couldn’t tell him that I wasn’t able to write it down. Now I can’t order new packaging any more potentially causing a substantial loss of business (I’ll have to see how that one plays out though, he may call back).
My main concern is that I am meeting with the board of directors on 24 March 2014 and won’t be able to take notes. I don’t want to appear unprofessional, so appreciate your prompts assistance in this matter.
I appreciate that the problem is likely to be a simple glitch with the software and that updating my pen’s firmware will resolve this issue, however I have been unable to locate the USB port with which to attach my pen to a computer. Is there a way to update via wifi? We have a very reliable network here. Dan suggested that I might disassemble the pen in order to check the inside “workings” but I am wary of voiding my warranty. Please advise on the best course of action to take. Is it possible to send me a loan pen until we have resolved this issue?
Ball is in your court, Bic!